Player Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal information when you use Doggo’s online casino services in Canada. We respect your privacy and describe the categories of data we handle, why we process it, and what choices you have about your information.

Types of data we collect

We collect several categories of information to operate accounts and provide services safely and legally.

Personal data

This includes your name, date of birth, contact details (email, phone, physical address), government ID for verification, and payment details used to process deposits and withdrawals.

Technical data

We gather data about your device and connection - IP address, browser type, device identifiers, operating system, and location data where permitted - to secure accounts and optimise site performance.

Transactional data

We record account activity such as deposits, withdrawals, bets, wins and losses, game history, loyalty points and promotional activity for transaction tracking, fraud prevention and regulatory reporting where required.

How we use your information

We use data to create and manage your account, verify identity, process payments, prevent fraud, comply with legal and regulatory obligations, and provide customer support. We also use aggregated or anonymized data to monitor site performance and improve our services.

Data protection practices

We protect personal information using industry-standard technical and organisational measures, including encryption for data in transit, secure storage, access controls and regular security reviews. Access to personal data is restricted to employees and service providers who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, maintain sessions, measure site usage and deliver relevant content. You can manage cookie preferences through your browser settings or via our cookie controls. Blocking certain cookies may affect site functionality.

Your rights

If you are in Canada you have rights to access, correct or request deletion of your personal data, subject to legal and regulatory exceptions. You may also withdraw consent for certain processing activities and lodge a complaint with a relevant supervisory authority.

Access, correction and deletion

To request access, correction or deletion of your personal information, contact our support team. We will verify your identity before making changes and respond within a reasonable time. For requests relating to account closure or self-exclusion, contact support so we can guide you through the process.

Information sharing and third parties

We share personal data with third parties where necessary to provide services - for example payment processors, identity verification providers, game and software providers, analytics vendors and law enforcement where required by law. We require partners to handle data securely and only for permitted purposes.

Privacy policy updates

We may update this policy to reflect operational or legal changes. Material changes will be posted on this page with an updated effective date. For privacy questions or requests, contact us at [email protected].